Royell Communications, Inc.

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FAQ & Guides

Important/Stickied FAQs/Guides:

!Webmail - Cannot connect

webmail not loading, server not found, timed out, cannot connect

!Stop Windows 10 from using all of your bandwidth

Stop Windows 10 from using all of your bandwidth Windows 10 comes with a feature to allow you to ge...

!Why Is Wi-Fi Coverage So Bad in My House and How Can I Fix I...

Why Is Wi-Fi Coverage So Bad in My House and How Can I Fix It? Read the original information and res...

!Security Certificate Exceptions

Sometimes a website, even ours, will have a security certificate error. When this occurs you can sti...

!Barracuda Spam Firewall User's Guide 5.x

This guide describes how you can check your quarantined messages, classify messages as spam and not ...

!Optimizing Netflix, Hulu, AppleTV and Roku streaming video

Optimizing Netflix, Hulu, AppleTV and Roku streaming video.

!How do I setup my Royell email on my devices?

Setting up your royell web mail on your devices.

Categories: General | Technical

General


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What browsers support the Royell site?

All modern browsers will support the Royell website. 'Modern' would include: Chrome, Firefox...

Words Over Words

This is usually an indicator that your browser is Internet Explorer and running in compatibility mod...

Royell Website help

This file will help show what the website looks like on smaller devices/screens.

Do I need an existing phone line?

No, a phone line is not required.

What speed package do I need?

Our basic package is great for web surfing, checking emails and online bill pay. Our mid level packa...

Is there a contract?

Yes, there is a 1 yr service agreement. However, you can waive the Service Agreement by paying an ad...

In what areas do you offer service?

We have service in Greene, Macoupin, Montgomery, Morgan and surrounding counties.

What happens if I order service and I find out it is not ava...

Do not worry. We will do a site survey the day of the install and if for some reason service is not ...

What type of payment will you accept?

We accept personal or company checks, cash, credit or debit card (Visa, MasterCard, American Express...

Can I have laptops and desktops connected at the same time?

Yes. You would have to purchase a wireless router to connect wirelessly to the laptops. Desktops can...


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